If you're experiencing difficulty progressing through a course on CGI's Thinkific platform, this guide is designed to help you troubleshoot the problem. There are several common reasons why you might find yourself unable to move forward in your course. Understanding these reasons can help you identify and resolve the issue.
1. Course Prerequisites
Some courses in Thinkific may have prerequisites. These are earlier requirements you must complete before you can access subsequent parts of your current course.
Solution: Check the course menu for any identified prerequisites. Ensure you have completed all necessary requirements.
2. Completion Requirements
Certain sections or lectures within a course may have specific completion requirements. You might need to finish watching a video in its entirety or score a minimum percentage on a quiz before moving on.
A common completion requirement is to click on a "Complete and Continue" button to indicate you have finished a lesson.
Solution: Review the course content carefully to ensure you have met all specified completion criteria for each section and that you've clicked on every single "Complete and Continue" button.
3. Technical Issues
Sometimes, technical glitches can prevent progress. This could be due to browser issues, internet connectivity, or platform-specific bugs.
Solution: Try the following steps:
- Refresh your browser page.
- Clear your browser's cache and cookies.
- Switch to a different browser or device.
- Check your internet connection.
- If the issue persists, contact the Help Desk for assistance.
4. Locked Content
Courses can be structured to release content gradually. If you're unable to access future sections, they might be scheduled to unlock at a later date.
Solution: Review the course schedule or announcements to see if the content is time-released. Patience might be required until the next part of the course becomes available.
5. Access Expired
Continuing education courses and webinars have a limited amount of access, usually anywhere from 90 days to 365 days. If you are unable to access a course, it may be that your access has expired.
Solution: Contact the Help Desk to request a one-time, 30-day extension. Please be aware that according to the Terms of Service, we can grant only one extension.
6. Subscription or Payment Issues
If your course access is tied to a subscription or a payment plan, any issues with your payment could affect your course progress.
Solution: Check your email for any notifications about payment issues. Ensure your payment method is up-to-date and contact the Help Desk if you need help or have questions.
Need Further Assistance?
If none of the above solutions resolve your issue, we're here to help. Please contact our Help Desk with the following information:
- A detailed description of the issue.
- The specific point in the course where you're experiencing difficulties.
- Any error messages you've encountered.
- The steps you've already taken to try to resolve the issue.
We will help you to resolve any issues as quickly as possible, so you can get back to learning.